The Lice Magic Guarantee
Guaranteed Lice Removal Service, Lice Magic is confident that we will eliminate your head lice problems with our treatment. We are so confident in our ability to do so, that we maintain the following guarantee.
In-Home Treatment Guarantee*:
Lice Magic will completely eliminate** your head lice problems in one treatment. If you find live bugs or new nits (bugs or new nits must b examined by technician either in person or via clear photograph) within 30 days of our treatment, we will return to your home and the first hour of that treatment ***will be free.
In-Home Head Check Guarantee:
An in-home head check from a Lice Magic professional is a very thorough look through your hair. If you find lice or nits within 10 days of a clear head check, we will return to your home for a treatment, and the first hour of that treatment*** will be free.
*Lice Magic trusts that you will follow the recommended guidelines for cleaning your home environment. If you do not appear to be addressing the problem of lice in your home environment, the Lice Magic professional has the right to revoke the service guarantee. Also, the Lice Magic professional must perform head checks on all members of the household in order to guarantee the service. If a member of your household was not checked/treated and is found to have lice and lice re-infest your family, the guarantee is void. It is important to have any family member or frequent visitors fully checked for lice to prevent it from coming back. Re-infestation from a 3rd party does not constitute as a free treatment. Following our in-depth follow-up recommendations and procedures will eliminate any issue that may arise from re-infestation.
**It is normal to comb out some debris for a few days following an appointment. A few nits or dead lice found within the first three days after treatment does not warrant a return trip. The details will be explained completely during a treatment.
***If a Lice Magic professional returns to your home to re-treat, or treat for the first time after a missed head check, and no lice or nits are found, you are responsible for the complete treatment cost. Actual evidence of a continued head lice infestation must be present. If no evidence is found by the technician, you will be charged a minimum of $100 plus any applicable travel fees. Furthermore, Lice Magic will only retreat for free once per paid appointment. If you still have lice after a second treatment, you are getting re-infested due to poor cleaning or from another source.
Re-infestation from a 3rd party does not constitute as a free treatment. Following our in-depth follow up recommendations and procedures will eliminate any issue that may arise from re-infestation.
If you have any questions about Lice Magics’ Services or our guarantee, please do not hesitate to call us 303-642-0749 or 720-838-3369